Help & FAQ

Choose your stay, select your travel dates and complete your booking securely online. Once your reservation has been confirmed, we will send your booking documentation and full details by email, with our team available should you need any help before you travel.

Chic Escapes specialises in luxury accommodation and ground based travel experiences. We do not arrange flights, package holidays or linked travel arrangements, allowing you the flexibility to choose the flights and travel arrangements that best suit your plans. If you need guidance, our travel specialists are always happy to recommend the most suitable flight options for your journey. Once your accommodation, cruise or tour has been booked, you can arrange private transfers and car hire through our carefully selected travel partners via your booking portal.

Yes. Most hotels and suppliers allow you to secure your booking with a deposit, provided you are booking before the balance payment deadline. Others require full payment at the time of reservation. Where a deposit option is available, the amount payable, balance due date and any applicable conditions will be clearly displayed before you complete your booking.

Yes. If you need to cancel or amend your booking, we'll always do our best to help. Many hotels offer flexible rates that allow changes or cancellation up to a specified date, while others are booked on a non-refundable basis. The applicable cancellation and amendment policy will always be clearly displayed before you complete your booking.

Where a booking qualifies for a refund, it must first be authorised by the accommodation provider. Once the supplier has returned the funds to us, the refund will be processed to the original payment method, normally within fourteen days of receipt. Administration or processing fees may apply as outlined in our Terms & Conditions.

Everything included in your booking is clearly shown before you complete your reservation, so you'll know exactly what's covered. If any local taxes or mandatory charges are payable directly at the property, these will be highlighted wherever possible.

Yes. We strongly recommend arranging comprehensive travel insurance as soon as your booking is confirmed. Your policy should provide suitable cover for cancellation and curtailment, medical expenses, emergency assistance, travel disruption, baggage and any activities you plan to undertake. As policies vary, we recommend checking with your insurer to ensure you have the level of cover that is right for your trip.

Requirements vary according to your destination, nationality and personal circumstances. It is your responsibility to ensure every traveller holds valid passports, visas, travel authorisations and any other required documentation. Requirements can change, so check with the relevant government authority, embassy or consulate before travelling.

We take great care to ensure every hotel listing is accurate, informative and regularly updated in partnership with our accommodation providers. As hotels occasionally refresh rooms, facilities and services, some details may change from time to time, but we aim to keep every listing as current as possible.

Should you need assistance during your trip, please contact your accommodation or tour provider first, as they are best placed to resolve any immediate issues. If further support is required, the Chic Escapes WhatsApp service is available throughout your journey, giving you direct access to our team whenever you need us.

You can contact our team on +44 (0)330 633 6930 during UK office hours, Monday to Friday from 9am to 5pm, or by submitting a message via our Contact form. Once your booking has been confirmed, you'll also receive a dedicated WhatsApp number for use while you're away. Whether you have a question before booking or need assistance with an existing reservation, we're always happy to help.