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Last updated 1 June 2026
This Privacy Policy explains how Chic Escapes, a trading name of Travelcube Group Ltd, collects, uses, stores and protects your personal information when you use our website, create an account, make a booking or contact us.
Travelcube Group Ltd is registered in England and Wales with registered office at 124 City Road, London EC1V 2NX. For the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the data controller of your personal information.
By using our website, you acknowledge that your personal information will be processed in accordance with this Privacy Policy.
We may collect personal information that you provide directly to us when creating an account, making a booking, submitting an enquiry, subscribing to our newsletter or contacting us.
This information may include your name, email address, telephone number, postal address, date of birth, guest details, booking preferences, special requests and correspondence with us.
Payments are processed securely by third-party payment providers and we do not store your full payment card details.
We also collect certain technical information automatically including your IP address, browser type, device information, pages visited and general website usage data through cookies and similar technologies.
We use your information to manage your account, process accommodation bookings, communicate with you about your bookings, provide customer support and respond to enquiries.
We may also use your information to improve our website, monitor performance, prevent fraud, comply with legal obligations and, where permitted, send you marketing communications about destinations, hotels and offers that may be of interest to you.
You may unsubscribe from marketing communications at any time.
We process personal information where necessary to perform our contract with you, comply with legal obligations, pursue our legitimate business interests or where you have provided consent.
Where we rely on consent, you may withdraw it at any time.
To fulfil your booking, we share relevant information with the accommodation provider or supplier responsible for delivering your stay.
We may also share information with trusted service providers who assist with payment processing, website hosting, analytics, email communications and customer support.
We do not sell, rent or trade your personal information to third parties.
We may disclose information where required by law, regulation, court order or to protect our legal rights.
As Chic Escapes offers accommodation worldwide, your personal information may be transferred to hotels, suppliers or service providers located outside the United Kingdom.
Where such transfers occur, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.
We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy, including compliance with legal, accounting and regulatory requirements.
Booking records may be retained for up to seven years where required for tax, financial or legal purposes.
Under UK data protection law, you may have the right to access, correct, update, delete or restrict the processing of your personal information.
You may also object to certain processing activities and request a copy of information held about you.
If you wish to exercise any of these rights, please contact us using the details below.
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction.
While we take security seriously, no website or online transmission can be guaranteed to be completely secure.
We use cookies and similar technologies to operate our website, remember preferences, analyse website performance and improve the user experience.
Where required, you will be given the opportunity to manage your cookie preferences when visiting our website.
If you have any questions about this Privacy Policy or how we process your personal information, please contact us via the contact details published on the Chic Escapes website.
If you are dissatisfied with how we handle your personal information, you may have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).
